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FAQ (Frequently Asked Questions)
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Category: Main -> Grand Prix 4
| Answer | | · I just sign up but i cant login In order to login your browser and personal firewall must allow cookies from racesimulations.com and all it's subdomains.
If you have Netscape or Internet Explorer version other than 6.0+ Click here to learn how to enable cookies.
If you have a personal firewall, please read the companion software help to learn how to allow cookies from racesimulations.com and all it's subdomains.
If your personal firewall is Norton, please read How to pass cookie information to specific Web pages... from Norton support
Our website complies with the latest internet privacy standards.
If you have Internet Explorer 6.0+ please enable cookies as follow:
From the top menu choose: View --> Privacy Report... -->
From the "Websites with content on the current page" list, select any of the "...racesimulations.com...." URL's
Click on the "Summary" button, wait for our "Privacy policy".
Select option "Always allow this site to use cookies".
Click "Ok" and then "Close".
If everything of the above fails, please delete all cookies on your browser and then try to login again. Remember that if you have personal firewall, you must setup it to allow cookies from racesimulations.com and all it's subdomains.
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| | · When I try to download I am asked for Authentication Required Thats because you are using a "Download Accelerator" kind software, just disable it and try again.
We have setup the servers to not accept download accelerator software because they often corrupts ZIP files when dowloading.
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| | · Why the shared server is busy sometimes Being a shared server with bandwidth and processing limitations is necessary to control the simultaneous file access in order to maintain a high service for all the users, thanks for your understanding and your patience.
As time passes and with your support we will be able to release more connections in order to improve this free service.
Premium upgraded users, who pay by advanced services have a dedicated server that is able to handle hundreds simultaneously connections without diminishing the file access speed and/or the server performance.
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| | · Ive just registered but had received no email with password yet Our server automatically send an email with your password. This email is sent to the address you have entered on the registration process, be sure that the entered email addres is correct and that you can read messages on that account.
Some common issues about not receiveing the email with your password are:
Wrong entered email address. Resolution: Register again using the correct email address.
You have setup the email account to stop spammers. Solution: be sure to accept emails from webmaster_at_racesimulations.com (Replace the "_at_" by "@")
Your email provider is rejecting emails from racesimulations.com. Solution: Search on your spam folder or register again using a different email address.
As a general rule, expect to receive your password email within a few hours after registered at our website.
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| | · I have contacted you and have no reply yet When relevant questions and support is required, you can wrote to us using the provided contact form. emails are answered with the lowest possible delay, if you havent received a reply from us within 2 bussiness days it could be due to the following:
1.- Your question or doubt is already answered on this FAQs
2.- You have entered a non functional email address on the contact form, please resubmit the form using a correct email address.
3.- The entered email is rejecting emails from us, please resubmit the form using a different email address.
Always remember that another great source of support is the forum, where others users you will be glad to help you!
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| | · Problem with the security code Type only the letters and numbers you see in 3D, remember its case sensitive. [ Back to Top ]
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